2026 - Present
(Lisbon / Portugal)
Directing client services operations, ensuring the highest level of luxury standards and personalized customer experience across global flights.
2018-2025
(Lisbon, Portugal)
Bookings, permits, slots, catering, ground transportation, charter sales, special requests, maintenance, crew onboarding, vendor orders through email or crossed systems, communication, conflict management, customer follow-up.
2017 - 2018
(Lisbon, Portugal)
Create personalized itineraries, manage bookings and sales, vendor orders, customer follow-up.
2016-2017
(Oporto, Portugal)
Source new leads and estates, gather and prepare documentation for the buying or renting process, sales, customer support.
2011-2016
(Dubai, UAE)
Supervise First, Business or Economy Class, manage crew and delegate tasks, assist crew during service, take ownership of any medical, security or customer cases, rate crew performance, check crew complies with image and uniform standards, duty free sales, mentor crew.
(Jul 2025 - Dec 2025)
Portugal
Certification
(2009-2011)
Coimbra, Portugal
Bachelors
(2010)
Wroclaw, Poland
Erasmus
(2005-2008)
Lousada, Portugal
High School
"A mind that is stretched by a new experience can never go back to its old dimensions." – Oliver Wendell Holmes Sr.
I am a results-driven leader and experience strategist with a passion for redefining excellence in the luxury sector. Currently, as the Client Services Director at VistaJet, I oversee the delivery of seamless, world-class operations for a global clientele, ensuring that every journey meets the highest standards of sophistication and precision. Complementing my leadership in aviation, I hold a UX/UI Design certification, which allows me to apply a user-centric lens to complex service ecosystems—optimizing both digital and physical touchpoints to enhance the overall client journey. My career is built on a foundation of crafting bespoke, luxurious travel experiences for discerning individuals, previously serving as a Senior Account Manager with NetJets and EJM Europe. I have also navigated the competitive real estate market as an agent with RE/MAX and began my career delivering exceptional service as a Cabin Crew Supervisor at Emirates. Across these diverse industries, my focus has remained constant: blending strategic leadership with a meticulous attention to detail.Beyond my professional life, I am an enthusiast of music and cinema, and I find my freedom on motorcycle rides through breathtaking landscapes, whether winding through mountain passes or cruising along scenic beach routes.
A quick 15-question interactive assessment (representing my 15 years of experience). Let's see if our professional philosophies align.