2026 - Present
(Lisbon / Portugal)
Directing client services operations, ensuring the highest level of luxury standards and personalized customer experience across global flights.
2018-2025
(Lisbon, Portugal)
Bookings, permits, slots, catering, ground transportation, charter sales, special requests, maintenance, crew onboarding, vendor orders through email or crossed systems, communication, conflict management, customer follow-up.
2017 - 2018
(Lisbon, Portugal)
Create personalized itineraries, manage bookings and sales, vendor orders, customer follow-up.
2016-2017
(Oporto, Portugal)
Source new leads and estates, gather and prepare documentation for the buying or renting process, sales, customer support.
2011-2016
(Dubai, UAE)
Supervise First, Business or Economy Class, manage crew and delegate tasks, assist crew during service, take ownership of any medical, security or customer cases, rate crew performance, check crew complies with image and uniform standards, duty free sales, mentor crew.
(Jul 2025 - Dec 2025)
Portugal
Certification
(2009-2011)
Coimbra, Portugal
Bachelors
(2010)
Wroclaw, Poland
Erasmus
(2005-2008)
Lousada, Portugal
High School
"A mind that is stretched by a new experience can never go back to its old dimensions." – Oliver Wendell Holmes Sr.
I am a results-driven professional with a passion for exceeding expectations. My career highlights include crafting bespoke, luxurious travel experiences for discerning clientele as a Senior Account Manager with NetJets and EJM Europe, both leaders in private aviation, where I mastered the art of personalized service and meticulous attention to detail. I've also navigated the dynamic real estate market as an agent with RE/MAX, a global powerhouse known for its extensive network and client-centric approach. Earlier in my career, I delivered world-class service as a Cabin Crew Supervisor at Emirates, an airline renowned for its exceptional in-flight experience. My background showcases a blend of leadership, strategic thinking, and a commitment to excellence and results. Beyond my professional life, I'm an enthusiast of music, cinema, and the freedom of motorcycle rides through breathtaking landscapes, whether it's winding mountain roads or scenic beach routes.
A quick 15-question interactive assessment (representing my 15 years of experience). Let's see if our professional philosophies align.